Service and Reverse Supply Chain Management
Post-sales services and support is fundamental in building and maintaining strong customer relationships and building customer loyalty. Customers demand increasingly responsive field service capabilities that mitigate the risks associated with product failures. This base requirement is usually a challenge by itself, to ensure the costs of service provision are kept to a minimum in order not to adversely impact on product profitability. However successful companies have managed to turn their service supply chain into a unique selling point and /or an additional revenue/profit stream.
Europhia Consulting works with product owners to turnaround their service supply chains into a business differentiator, and potentially transform it from a cost centre into a revenue centre. In having an in-depth understanding of the unique service logistics challenges faced by the product owners, Europhia Consulting work together with logistics service providers to establish the optimal infrastructure to support clients.
Types of services offered:
• Turnaround management: from cost to profit centre
• Re-design of physical and information network
• Defining and setting of KPI and Metrics
• LSP selection
• IT System design
• Return/repair centre support
• Market research and process feedback
